Refund policy

We want you to be completely satisfied with your purchase from The Pashmora. If something isn’t right, we’re here to help.

14-Day Return Window

We offer a 14-day return policy, meaning you have 14 days from the date you receive your item to request a return.To be eligible for a return:

• The item must be unused, unworn, and in its original condition.
• Tags and original packaging must be intact.
• A receipt or proof of purchase is required.

How to Start a Return

• Contact us at [Insert Your Email e.g., support@thepashmora.com] to request a return.
• If your return is approved, we’ll provide you with a return shipping label and instructions on how and where to send your package.
• Shipping costs for returns may vary depending on the item’s weight.

Returns sent back without prior authorization will not be accepted. For any return-related inquiries, email us at [care@pashmora.com].

Damages & Issues

Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us immediately so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items
Certain items cannot be returned, including:

• Custom-made or personalized shawls.
• Sale or clearance items.
• Gift cards.

If you’re unsure about a specific item, contact us before placing your order.

Exchanges

The fastest way to exchange an item is to return the original item first. Once your return is approved and processed, you can place a new order for the desired item.

• Exchange shipping costs will vary based on the product’s weight.